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Operation Policy

Objectionable or Sensitive Information

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Profanity, abusive language and hate speech

Kakao does not allow the use of profanity and abusive language that could make others uncomfortable as well as hate speech that undermines the human rights and dignity of other users and threatens their safety.

If Kakao identifies from user reports any profanity, abusive language or hate speech in a service area that any KakaoTalk user can view or engage in, Kakao may—in light of the type, content, subject and context of such expression—take a series of the following actions: partially restricting the use of services provided by KakaoTalk; restricting search results on Open Chat Home, access to or use of open chat rooms or open profiles, or visibility of posts; etc.

Any excessive expression that may inflict humiliation or displeasure to other users or make them feel verbally abused shall be considered profanity and abusive language.

  • A profane or abusive language that explicitly expresses or depicts sexual activity or sexualized areas of a body
  • A profane or abusive language that expresses violent destruction of a body
  • A profane or abusive language that compares a person to an animal or disparages body damage or taste
  • A harsh slang or vulgar language that disparages or insult the other party
  • A foul language that uses part of the body, such as a finger that may be insulting to other people
  • Any content that induces profanity (ex. curse and damn, curse-free, please curse me, etc.)
  • Other profane or abusive languages that may humiliate or insult others

KakaoTalk is committed to protecting the freedom of expression of its users for a more flexible and versatile connection. In the meantime, Kakao also recognizes protecting the human rights of its users as primary duty and responsibility. Kakao has established the Kakao’s Principles to Counter Online Hate Speechopen a new window and applied them to look out for statements abusing freedom of expression and threatening the safety of others and root out online hate speeches.

Kakao defines extreme verbal violence on a particular group based on biased perceptions as ‘hate speech.’ It is not permissible to damage human dignity, incite violence, or promote discrimination or prejudice by questioning any of the following aspects.

  • Place of Origin (country, region , etc.)
  • Race
  • Appearance
  • Disability or Illness
  • Socio-economic situation (Occupation, Status, etc.)
  • Religion
  • Age
  • Gender
  • Sexual Identity
  • Sexual preference and other identity-related factors
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