Safety Report
KakaoTalk takes the initiative and publishes the KakaoTalk Safety Report to uphold its responsibility to ensure that users enjoy safe digital experiences with peace of mind when using Kakao’s services.
Overview - KakaoTalk Safety Report For A Safe Digital World
Overview
KakaoTalk is always working to resolve any issue that arises in the service so that users can be safe in the digital world.
In 2021, we announced the operation philosophy and principles of the KakaoTalk service as outlined in the KakaoTalk Safety Guide. Starting in 2024, we are publishing the KakaoTalk Safety Report to provide data on the actual measures being implemented within the service in line with our operation philosophy and principles.
The KakaoTalk Safety Report includes data on our automated anti-abusing system and countermeasures based on user reports. In addition, we strive to share our improvements and examples of policies that responsibly tackle sensitive digital safety issues, so that our efforts can have positive impacts both on the industry and society at large.
In the future, we will pay close attention to the impact of the KakaoTalk service on users and fulfill our corporate social responsibility to protect users, striving to become a more trusted service.
Key Indicators
- Preventing Phishing454K+
In the first half of 2024, 454,805 accounts were blocked by users using KakaoTalk's phishing prevention tools.
- General Chat153K+
In the first half of 2024, 153,877 accounts faced restrictions in General Chat for violating KakaoTalk's operation policy.
- Open Chat523K+
In the first half of 2024, 523,248 accounts faced restrictions in Open Chat for violating KakaoTalk's operation policy.
Key Improvements
KakaoTalk is strengthening its operation policy while continuously improving safety tools and reporting features to provide users with a safer digital service environment.
Key improvements in the first half of 2024 are as follows.
- Reinforced spam reporting: Users can now attach up to three images when reporting KakaoTalk IDs or links associated with illegal spam or unsolicited advertisement. This feature has also been added to the PC version of KakaoTalk.
- Reinforced scam/imposter reporting: Users can now attach images when reporting KakaoTalk profiles suspected of fraud or impersonation.
- Added team chat invite link reporting: Users can now report illegal spam messages containing invite links or unsolicited advertisement.
- Added long-press chat bubble reporting: Users can report group chat messages from someone who is not their friend if they violate KakaoTalk's operation policy by long-pressing the chat bubble and selecting ‘Report’ from the pop-up menu.
- Improved reporting in Open Chat for even restricted users: Even users who have been restricted from using Open Chat can now report.
- Response to fraudulent review posts: KakaoTalk has reinforced its regulatory standards to detect types of fraudulent messages disguised as promotional events for posting online store reviews or recruiting part-time reviewers.
- Stricter response to romance scams: KakaoTalk has reinforced its regulatory standards in response to the increase in reports of romance scammers, who had primarily sent messages by translating into Korean, but have now started to chat in foreign languages like English.
- Simplified documents for renewing protection measures for children and juveniles in Open Chat: KakaoTalk has applied a simplified documentation procedure compared to new requests for renewing protection measures for children and juveniles in Open Chat to enhance user convenience. [FAQ]open a new window