kakaotalk

Overview

KakaoTalk is always working to resolve any issue that arises in the service so that users can be safe in the digital world.

In 2021, we announced the operation philosophy and principles of the KakaoTalk service as outlined in the KakaoTalk Safety Guide. Starting in 2024, we are publishing the KakaoTalk Safety Report to provide data on the actual measures being implemented within the service in line with our operation philosophy and principles.

The KakaoTalk Safety Report includes data on our automated anti-abusing system and countermeasures based on user reports. In addition, we strive to share our improvements and examples of policies that responsibly tackle sensitive digital safety issues, so that our efforts can have positive impacts both on the industry and society at large.

In the future, we will pay close attention to the impact of the KakaoTalk service on users and fulfill our corporate social responsibility to protect users, striving to become a more trusted service.

Key Indicators

• Preventing Phishing348K+-18.6%

  In the second half of 2024, 348,450 accounts were blocked by users using KakaoTalk's phishing prevention tools.

• General Chat169K++9.7%

  In the second half of 2024, 168,854 accounts faced restrictions in General Chat for violating KakaoTalk's operation policy.

• Open Chat560K++7.0%

  In the second half of 2024, 559,802 accounts faced restrictions in Open Chat for violating KakaoTalk's operation policy.

Key Improvements

KakaoTalk is strengthening its operation policy while continuously improving safety tools and reporting features to provide users with a safer digital service environment.

Key improvements in the second half of 2024 are as follows.