Operation Policy
Products and services harmful to juveniles
When dealing with products and services that are banned from selling to juveniles (i.e., those under the age of 19; those who turn 19 after January 1 during the relevant year shall be excluded herefrom), you need to pay attention and may be subject to partial restrictions on using the KakaoTalk service.
You must check the age and identity of a client to sell, rent, and distribute drugs, objects, and contents harmful to juveniles (hereinafter referred to as the “Materials Harmful To Juveniles”) according to the JUVENILE PROTECTION ACT. If you use KakaoTalk to consult on materials harmful to juveniles, you must check whether your client is a teenager or not. It is not allowed to sell any such hazardous materials without checking his/her age and identity.
To protect minors, chatrooms, profiles, or content intended for the consultation, sale, or promotion of the products listed below may be restricted from appearing in search results or limited in content exposure. If it is confirmed, through user reports or other methods, that these products were sold or provided to minors via KakaoTalk, Kakao may take a series of applicable measures such as restricting access to chatrooms or limiting access to part or all of KakaoTalk services.
- Drugs harmful to juveniles
- - Alcohol prescribed in the 「LIQUOR TAX ACT」
- - Tobacco prescribed in the 「TOBACCO BUSINESS ACT」
- - Illicit drugs prescribed in the 「ACT ON THE NARCOTICS CONTROL」
- - Hallucinant prescribed in the 「ACT ON THE CHEMICAL SUBSTANCE CONTROL」
- 1. Toluene, ethyl acetate, or methyl alcohol
- 2. Thinner, adhesive, balloon, paint containing toluene, ethyl acetate or methyl alcohol
- 3. Butane gas
- 4. Nitrous oxide
- - Organic sol containing ethyl acetate, or balloon with gel
- - Drugs harmful to juveniles, as notified by the relevant authorities under the YOUTH PROTECTION ACT
- Objects harmful to juveniles
- - Indicators utilizing laser beams (ex. Laser pointer)
- - Cigarette-type inhalant (ex. Vitamin inhalants, nicotine dependence inhalants, etc.)
- - Electronic-cigarette-type inhalant devices (ex. Electronic devices and accessories for inhaling tobacco components including nicotine solvent, etc.)
- - Other objects harmful to juveniles, as notified by the relevant authorities under the YOUTH PROTECTION ACT
- Media content harmful to juveniles
- - Music records or files, and other media content, as notified as media content harmful to juveniles by relevant authorities, including the Commission on Youth Protection according to the YOUTH PROTECTION ACT
Chatrooms, profiles, or content containing the following types of information, which may encourage gambling behavior and negatively affect adolescents' well-being, may be restricted from appearing in search results. In addition, if it is confirmed, through user reports or other methods, that game items, points, accounts, or similar assets have been sold or provided to minors via KakaoTalk, Kakao may take a series of applicable measures such as restricting content exposure, limiting access to chatrooms, or restricting access to part or all of KakaoTalk services.
- Any content that transacts (sells, purchases, exchanges) tangible and intangible results obtained through game content, such as game items and scores
- Any content that introduces arranges, brokers, or mediate transactions (sales, purchase, or exchange) of tangible and intangible results obtained through game content, such as game items or scores
- Any content that transacts (sells, purchases, or exchanges) game character or account(ID)
- Any content that introduces, arranges, brokers, or mediates transactions (sales, purchase, or exchange) of game characters, accounts(ID), etc.
- Any content that promotes or advertise game item brokerage sites or induce subscription thereto
Information related to adult products that promote obscene behavior among minors, such as sex toys (e.g., male enhancement or training devices, male devices for female stimulation, masturbation devices) and sex dolls (e.g., “real dolls”) (hereinafter referred to as “sex-related products”), may not be distributed via KakaoTalk services.
If Kakao confirms, through user reports or other methods, the presence of such information within KakaoTalk service areas that are accessible to all users, the responsible user may be immediately and permanently suspended from all of KakaoTalk services. In addition, to prevent the distribution of such information, Kakao may take a series of applicable measures, including restricting visibility in search results, limiting content exposure, and restricting access to chatrooms.
- Information on sexual apparatus or instructions thereof
- Contents of trading, selling, renting sexual apparatus
- Contents of promoting, advertising, or inviting users to subscribe and install websites or applications that sell sexual apparatus
- Contents of advertising or promoting businesses that handle sexual apparatus
Information that distorts sexual ethics for minors, promotes or facilitates inappropriate relationships, or is likely to encourage or lead to illegal activities such as prostitution, may not be distributed within KakaoTalk services.
If Kakao confirms, through user reports or other methods, the presence of the following types of information within KakaoTalk service areas that are accessible to all users, it may restrict the user’s access to part or all of KakaoTalk services. In addition, to prevent the distribution of such information, Kakao may take a series of applicable measures, including restricting visibility in search results, limiting content exposure, and restricting access to chatrooms.
- Any promotional or advertising content by a service that arranges voice or video chats among non specific users or between non specific users and the hired (ex. Phone dating, telephone room, video chat room, image chat room, etc.)
- Any promotional or advertising content on a service where sexual or similar acts among unspecific users or between unspecific users and the hired, such as physical contact, exposure of sex-related body parts, etc. (ex. Kiss room, dry-humping room, prostate massage, glass room, image club, etc.)
- Any promotional or advertising content on job offers, job-seeking, or related services for adult video chats
- Any promotional or advertising content on job-seeking or related services of the acting-as-lover business (role-playing, kissing job, acting as a partner, acting as a drinking companion, etc.)
- Any promotional or advertising content on businesses that are off-limits to juveniles or prohibited from offering or seeking juvenile jobs, or providing any such job information (ex. Kiss room, dry-humping room, prostate massage, glass room, adult PC room, resting room for arranging prostitution, adult doll room, etc.)
- Any promotional or advertising content on applications that provide online chat service (ex. Random chat apps) between unspecified users (only applicable to content harmful to juveniles)
- Any promotional or advertising content on the website of a business that is off-limits to juveniles or prohibited from offering or seeking juvenile jobs or providing any such job information
- Any promotional or advertising content on any other websites or applications notified or marked as content harmful to juveniles