kakaotalk

Starting from the second half of 2025, service restrictions on Talk Profiles have been moved from the General Chat area to the Posts and Comments area and are aggregated as Posts and Comments metrics together with related posts and comments. In line with the reorganization of the Posts and Comments service, the report scope has also been expanded so that reports between friends are now possible.

In the second half of 2025, approximately 82K accounts were subject to service restrictions in the Posts and Comments service.

Talk Profile and related posts/comments In the second half of 2025, approximately 53K accounts in the Talk Profile and related posts/comments area were subject to service restrictions.

By reason, Fraud and Impersonation accounted for the largest share at 68.3%, followed by Profanity, Hate Speech, Violence, and Hatred at 15.1%, Illegal Goods & Services at 7.5%, Obscene・Sexual Behavior at 6.5%, Investment Advising and Related Policy Violations at 2.2%, and Other reasons at 0.4%.

Following the September 2025 KakaoTalk profile UX update and the expansion of reportable targets (now also available between friends), the monthly number of restrictions increased rapidly from October and maintained a stable level through year-end. In particular, the Talk Profile post and comment area is a new area for which reporting became possible after September, and is observed to have settled in quickly from October onward.

Fraud and Impersonation accounted for the largest share in the Talk Profile area. Approaches disguised as official consultation channels or winner notifications, and impersonation profiles using titles such as "representative" or "manager" were repeatedly observed. Traces of suspected automated account creation — such as the same nickname being repeated in bulk — were also observed.

Profanity, Hate Speech, Violence, and Hatred occurred primarily in posts and comments, with the dominant patterns being aggressive expressions targeting specific individuals — typically arising in contexts of community conflict or emotional venting.

Obscene・Sexual Behavior was partially observed in posts and comments occurring within friend relationships. Kakao revised its policy to allow reporting even within friend relationships, providing a path for users to directly respond to such content.

Illegal Goods and Services, as well as Investment Advising and Related Policy Violations, were primarily associated with entertainment-voucher cashing, private loan promotions, gambling-site promotions, and leading-recruitment profiles using titles — all observed to gradually increase through November.

Short-form posts and comments In the second half of 2025, approximately 29K accounts in the Short-form area were subject to service restrictions, and approximately 98% of those accounts were comment authors.

By reason, Profanity, Hate Speech, Violence, and Hatred accounted for the largest share at 86.9%, followed by Obscene・Sexual Behavior at 11.3%, Other Content Inappropriate for Youth at 0.9%, Illegal Spam and Service Disruption at 0.6%, and Other reasons at 0.4%.

Short-form is a service newly launched in September 2025. Restrictions increased rapidly from October — early in the launch — peaked in November, and then turned downward in December. This is interpreted as the natural stabilization of incoming reports following launch, combined with the establishment of continuous AI-and-operations monitoring, bringing the area into an overall stable phase.

Given the public nature of Short-form, content-level monitoring plays a key role: of the content restricted in the second half of 2025, 94.2% was proactively detected and acted on by AI technology and the operations workforce ahead of user reports. In addition, the "Now" tab is managed separately so that only content suitable for all ages is surfaced — applying, in parallel, criteria that exclude from exposure content inappropriate for recommendation to children and youth, even when it does not amount to a policy violation.

The dominant share of Profanity, Hate Speech, Violence, and Hatred reflects the nature of comments — where emotional expression between users tends to concentrate. Although the share is small, in the "Other" category, Fraud and Impersonation patterns such as phishing-style comments impersonating institutions and side-hustle approaches inducing external contacts were identified and promptly addressed. Illegal Spam and Service Disruption showed a temporary increase in November before stabilizing in December.

The second half of 2025 in the Posts and Comments area was a period in which user participation and the scope of monitoring expanded together — through the expansion of Talk Profile reporting and the launch of Short-form. The report-based response system in the Talk Profile area and the AI-and-operations continuous monitoring system in the Short-form area operated as the central protection mechanisms, with the two systems applied in parallel. Kakao plans to continuously refine its detection logic based on signals of accounts suspected of repeated or bulk creation and on report-accumulation patterns, while advancing AI-based proactive-detection capabilities, so that harmful content is prevented from spreading in both areas and user safety is strengthened.