Operation Policy
Criminal acts and conspiracy
Kakao does not allow criminal acts, conspiracy, and any such attempts via KakaoTalk. Kakao may immediately and permanently restrict the relevant user from using the entire KakaoTalk service if a clear criminal act or conspiracy has been identified or measures against damage propagation are required to protect other users.
Kakao is actively developing various technologies and features to prevent financial crimes conducted through KakaoTalk. To help prevent phishing-related harm, please users are encouraged to familiarize themselves with the tools provided by KakaoTalk.
- Beware of identifying non-friends
- Beware of impersonating your friend
- Beware of phishing scams impersonating others/institutions
Kakao decides the following activities using KakaoTalk as financial crimes such as financial fraud, money extortion, etc., and thereby does not allow any such activities. If you have received any of the following requests from other users, please file a report on the relevant message and information via the Report function in the service so that Kakao can take urgent measures. Kakao may immediately and permanently restrict the relevant user from using the entire KakaoTalk services to control damage if phishing attacks or any such attempts are identified through reports from users or requests from institutions.
- A request for money, financial information, and identification card by impersonating your family member or acquaintance
- A request for money, financial information, and identification card by pretending to be an officer at governmental agencies such as the police, the prosecution, the financial supervisory service
- A request for money, financial information, and identification card on the excuse of borrowing money by pretending to be an officer at financial institutions
- A request for money, financial information, and identification card by using a name of Kakao service or impersonating employees or management of Kakao
- A request for money or transmission of malicious codes or app links for spycam
- An act of sending SMS phishing messages for the purpose of stealing financial information
- An act of approaching for the purpose of romance scams and asking for money or financial information
- An act of requesting personal information or remitting or transferring funds to make a profit of fortune by deceiving or intimidating others or make third parties take profit of fortune
Kakao does not allow its users to utilize KakaoTalk in any of the following frauds. If you become a fraud victim by other users, please immediately request an investigation agency for investigation and report the relative fact via the Report function in the service. Kakao may immediately and permanently restrict the reported user from using the entire KakaoTalk services to control damage if any criminal attempts are identified through user reports.
- A direct transaction fraud that swindles money or goods after indicating a selling or purchasing intent
- A fraud in which a user swindles money by opening a shopping mall and inducing direct deposit
- A fraud in which a user swindles money after showing the intention to trade game items, make a proxy purchase, or provide services
- Other fraud and swindling that utilize KakaoTalk
If Kakao identifies chatrooms, profiles, or content that promote the following example products or services, based on user reports or other methods, and deems them likely to exploit another user’s vulnerable situation for financial gain, it may restrict their visibility in search results or limit content exposure in order to prevent user harm. In addition, if there is clear or suspected intent to defraud, access to and use of the relevant chatroom may be restricted, and the service usage of the chatroom administrator, profile owner, or content creator may be limited.
- Scalping tickets sold with premium
- Service that deletes the illegal or concerningly illegal history of usage as a proxy
- Chat service that plays a role (ex. Bot, lover, etc.)
- Other products or services that concerningly swindles money
“Speculative acts” refer to an act of gaining interests or inflicting losses by accumulating wealth or profit of fortune and accidentally determining gains and losses. Any of the following websites and applications shall be considered illegal speculative sites, except those operated by licensed or authorized operators under relevant laws and regulations.
- Any site that publishes or sells sports promotion voting rights and the like (ex. Private Toto or illegal sports gambling
- Any site that issues or sells riding betting slips, winner betting slips, and the like (Horse racing, bicycle race, boat race, etc.)
- Any site that issues or sells lottery tickets and the like (ex. private Powerball, power ladders, etc.)
- Any site that arranges or purchases lottery (including foreign lottery) by proxy
- Any speculative site for the delivery of prize money according to the specific payment criteria
Kakao does not permit the use of KakaoTalk as a medium or communication tool for gambling or any gambling-related activities. It also prohibits the promotion of gambling sites or services through KakaoTalk. If you come across any of the actions listed in the following examples while using KakaoTalk, please report the relevant messages or content through the in-app reporting feature. If gambling activities are confirmed through reports or other methods, Kakao may impose permanent restrictions on the user's access to all KakaoTalk services. In addition, for chatrooms created for the purpose of gambling, Kakao may also impose permanent restrictions on the accounts of the operators, including the administrator and co-administrator.
- Promoting gambling sites or services
- An act of inducing the use of speculative sites and services
- An act of creating a chat room for speculation purposes
- Inviting others to chatrooms created for the purpose of gambling
- An act of gambling in a chat room for speculation purposes
- An act of utilizing KakaoTalk for other speculation purposes
In addition, chatrooms and content intended to share information that may encourage gambling or provoke a gambling mentality, as well as any information likely to promote illegal gambling sites, may have their visibility in search results or content exposure restricted. If gambling activities are confirmed through user reports or other methods, access to and use of the relevant chatroom may be immediately restricted, and the accounts of the host, co-host, and other operators may be permanently suspended from all KakaoTalk services
- Information related to sports analysis, investment strategies, and profit/accuracy claims (e.g., sports lottery, pro sports betting)
- Information related to lottery analysis, investment strategies, and profit/accuracy claims (e.g., Powerball)
- Information related to horse racing, bicycle racing, and boat racing analysis, investment strategies, and profit/accuracy claims
- Information on gambling games such as hwatu (a traditional Korean card game), poker, and other forms of sports betting
- Information related to gambling-type games or venues such as Hold’em bars (pubs), casino bars (pubs), adult PC rooms, and adult arcades
- Information related to private FX margin trading schemes (e.g., FX rental)
- Any other information that may encourage gambling or provoke a gambling mentality
Kakao prohibits the use of KakaoTalk for criminal activities or criminal conspiracies. If you become aware of any conduct that constitutes a crime under the Criminal Act or related special laws, we encourage you to report it promptly to the appropriate law enforcement authorities. To protect users, any account identified as engaging in criminal activity may be restricted from accessing KakaoTalk services.